News Archive

Duolly, Italian artificial intelligence that revolutionizes Internet access

April 10, 2025

From left to right, Alessandro Ilarda, Valerio D’Angelo, Diego D’Angelo

A Made in Italy invention, and this is already news. It’s called Duolly, and it is an artificial intelligence application developed by Fiven that promises to change forever the way we interact with digital platforms. Thanks to a hybrid approach, it transforms each website, ecommerce, intranet and digital platform into an intuitive and immediate conversational interface. And this is where, in fact, innovation is.

Duolly in fact represents a step forward in the evolution of artificial intelligence, and it can be said that it makes it even more intelligent by eliminating the complexities of traditional navigation. With this technology, users no longer have to look for menu and documents: just ask a question and get immediate answers. Unlike other generative chatbots, it is based exclusively on content certified by the company, guaranteeing reliable and error -free answers.

Valerio D’Angelo, CEO of Fiven, underlines the revolutionary value of the project: “Every day billions of people waste time in the search for online information. Duolly completely changes this dynamic: you don’t need to search anymore, just ask.”

Hybrid: generative and symbolic

Duolly technology stands out for the adoption of hybrid artificial intelligence, which combines:

  • To generativefor fluid and personalized conversations;
  • To the symbolicwhich guarantees consistency, compliance with corporate rules and total reliability.

This architecture guarantees a perfect balance between automation and control, avoiding the risks of hallucinations typical of generative language models. Duolly integrates instantly with any existing platform, without the need for structural changes. And its customization ability allows companies to define tone of voice, paths and objectives, creating a virtual assistant in perfect harmony with the brand.

Alessandro Ilarda, Chief Digital Officer of Fiven, explains: “We have created a system that adapts to any digital environment, without the need for redesign. This allows companies to immediately obtain value, improving users’ experience and maximizing operational efficiency”.

The concrete benefits

In addition to improving the interaction with users, Duolly offers these advantages:

  • Increase in conversions: improves sales and lead generation performance.
  • Reduction of operating costs: automatically automates the answers to frequent questions, freeing human resources for activities with greater added value.
  • Improvement of internal productivity: reduces time spent in the search for corporate information.
  • Greater customer satisfaction: guarantees quick, consistent and reliable responses 24/7.
  • Technological flexibility: allows companies to choose and change the model to the most suitable for your needs.
  • Immediate scalability: it integrates without impacts on the existing infrastructure.

Duolly, as mentioned, is a product entirely developed in Italy, and is the result of an investment of over 6 million euros in research and development in the last six years. Fiven, with its 400 professionals and four locations in the country, guides this revolution to make artificial intelligence a concrete tool for Italian and European companies.

For Diego D’Angelo, Co-Ci di Fiven, “This technology Not only does it improve accessibility to information, but does it in full respect of security and reliability. Our goal is to bring Duolly to medium and large companies in Europe and, later, expand our impact on a global level. “

Its introduction, in practice, marks a fundamental evolution: the transition from navigation to conversation. This transformation makes the Internet more accessible, fast and efficient, improving company productivity and user experience.

With its ability to adapt and grow together with the needs of companies, Duolly represents the perfect combination of advanced technology and Italian ingenuity. An innovation destined to change the way we interact with digital, finally making it a truly intelligent service for everyone.

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